Benchmarking

Benchmarking

Benchmarking is a continuous improvement process, which uses a systematic approach to raising and maintaining high performance standards against which new employees can be assessed and selected.

 

The Benchmarking process involves:

 

• Assessing a sample of people within a job group
• Identification of the actual performance by the client
• Scoring, input and analysis of results

 

The Benchmarking system includes the following:

 

• PPA and TST assessment of each person within the sample
• Statistical comparison of PPA and TST results with actual performance
• Identification of best correlation of test to performance
• Creation of benchmarking and written reports (including statistics) plus a description on how to use the benchmark

 

The Benchmarking benefits:

 

• Reduces the cost of advertising selection and training
• Continuously improves the performance of work groups by selecting new recruits based on best performer assessments
• Simple to update
• Creates improved levels of profit or sales thus providing early and sustainable return on investment
• Leads to continuous improvement

 

The Benchmarking system is designed to be used in areas such as:

 

• General Management
• Sales Forces
• Call Centres
• Retail Stores
• Hotels
• Accounting Practises
• Legal Practises
• Telemarketing
• Graduate Recruitment
• Banks
• Estate Agents
• Travel Representatives
• Public Houses

 

The Analysis

 

• Once the tests have been completed, the organisation ranks the performance of those tested.
• The results are statistically compared and a benchmark for successful recruitment is set

 

The benchmark report

 

• Summarises findings
• Identifies how to administer benchmark screening
• Provides interview aids
• Gives details analysis of normative testing
• Lists job benchmarks