Benchmarking is a continuous improvement process, which uses a systematic approach to raising and maintaining high-performance standards against which new employees can be assessed and selected.

The Benchmarking process involves:

  • Assessing a sample of people within a job group
  • Identification of the actual performance by the client
  • Scoring, input and analysis of results

The Benchmarking system includes the following:

  • PPA and TST assessment of each person within the sample
  • Statistical comparison of PPA and TST results with actual performance
  • Identification of best correlation of test to performance
  • Creation of benchmarking and written reports (including statistics) plus a description on how to use the benchmark

The Benchmarking benefits:

  • Reduces the cost of advertising selection and training
  • Continuously improves the performance of work groups by selecting new recruits based on best performer assessments
  • Simple to update
  • Creates improved levels of profit or sales thus providing early and sustainable return on investment
  • Leads to continuous improvement

The Benchmarking system is designed to be used in areas such as:

  • General Management
  • Sales Forces
  • Call Centres
  • Retail Stores
  • Hotels
  • Accounting Practises
  • Legal Practises
  • Telemarketing
  • Graduate Recruitment
  • Banks
  • Estate Agents
  • Travel Representatives
  • Public Houses


The Analysis

Once the tests have been completed, the organisation ranks the performance of those tested.
The results are statistically compared and a benchmark for successful recruitment is set

The benchmark report:

  • Summarises findings
  • Identifies how to administer benchmark screening
  • Provides interview aids
  • Gives details analysis of normative testing
  • Lists job benchmarks